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JOB TITLE
Senior IT Support Technician

We are looking for Level 2 and 3 Technical Professionals, who work in the Support Area under the supervision of the IT Support Chief.

 

The functions to develop are:

Resolves the problems inherent to the operation of the hardware and software of the internal users; supervise the updating of computer equipment; manage and configure hardware tools and devices and other peripherals; install and maintain local antivirus on workstations, etc.

 

Full time

Performance Area: support

Workplace: Office and on-site

Duration of the Contract: To be agreed

fixed salary

Location: Chile

​Level 2 ( Local ) Deskside Support Technician Job Description:

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  1. Experience: 2+ Years.

  2. Language: Bilingual (Local language and English).

  3. Diagnose and troubleshoot desktop/laptop system issues relating to OS (Windows, OS-X), applications (MS Office, all other desktop applications) printing and operating problems (Incident Management/Break fix).

  4. Identify, research and resolve all desktop/phone/tablet related technical problems (Incident Management/Break Fix).

  5. Assist with ITAM loans and stock management.

  6. Deskside visits and VIP escalations.

  7. Consult and respond to users on hardware and software questions/issues (Incident Management).

  8. Staff Kiosk – Walk Up IT Service Centers (limited).

  9. Collaborate with Service Desk in resolving issues effectively. 

  10. LifeCycle - imaging/builds/deployment of desktop/laptop equipment incl. handover and user configuration.

  11. Install, maintain, upgrade replace equipment and software and its associated infrastructure including Mac and PC desktops, monitors, arms, laptops, peripherals, local/network printers, scanners, Blackberries, phones,  smartphones, PDAs and tablets .

  12. Help with enterprise wide rollouts of new operating systems and software.

  13. Remove viruses and spyware using various tools. 

  14. Respond to telephone calls, emails and dispatched requests for technical support.

  15. Document, track and monitor issues to ensure a timely resolution.

Level 3 (Local) Senior Deskside Support Technician Job Description:

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  1. Same skill set as above, but typically has 5+ years of experience or equivalent. 

  2. When acting as a working member of a Team, provide leadership and mentoring to the other on-site Service Technicians.

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