Join us

Job Tittle
IT Support Technician Senior
>>

We are looking for Level 2 and 3 Technical Professionals, who work in the Support Area under the supervision of the IT Support Chief.

 

The functions to develop are:

Resolve the problems inherent to the operation of the hardware and software of the internal users; supervise the updating of computer equipment; manage and configure hardware tools and devices and other peripherals; install and maintain local antivirus on workstations, etc.

 

Full time

Performance Area: Support

Workplace: Office and onsite

Duration of the Contract: To be agreed

Fixed salary

Location: Chile

Level 2 ( Local ) Deskside Support Technician Job Description:

  1. Experience: 2+ Years.

  2. Language: Bilingual (Local language and English).

  3. Diagnose and troubleshoot desktop/laptop system issues relating to OS (Windows, OS-X), applications (MS Office, all other desktop applications) printing and operating problems (Incident Management/Break fix).

  4. Identify, research and resolve all desktop/phone/tablet related technical problems (Incident Management/Break Fix).

  5. Assist with ITAM loans and stock management.

  6. Deskside visits and VIP escalations.

  7. Consult and respond to users on hardware and software questions/issues (Incident Management).

  8. Staff Kiosk – Walk Up IT Service Centers (limited).

  9. Collaborate with Service Desk in resolving issues effectively. 

  10. LifeCycle - imaging/builds/deployment of desktop/laptop equipment incl. handover and user configuration.

  11. Install, maintain, upgrade replace equipment and software and its associated infrastructure including Mac and PC desktops, monitors, arms, laptops, peripherals, local/network printers, scanners, Blackberries, phones,  smartphones, PDAs and tablets .

  12. Help with enterprise wide rollouts of new operating systems and software.

  13. Remove viruses and spyware using various tools. 

  14. Respond to telephone calls, email and dispatched requests for technical support.

  15. Document, track and monitor issues to ensure a timely resolution.

 

Level 3 (Local) Senior Deskside Support Technician Job Description:

  1. Same skill set as above, but typically has 5+ years of experience or equivalent. 

  2. When acting as a working member of a Team, provide leadership and mentoring to the other on-site Service Technicians.

Please reload

Mantención de computadores para empress del sector público en Chile
Implementación Hospitality para restaurantes, hoteles y casinos en Chile

ORACLE

Implementación hospitality: Opera Sales & Catering para Hotel Director, 

Opera para Casino Ovalle, 

Simphony Cloud para Hotel Hyatt Montevideo Uruguay.

Contramaestre Micalvi 75, Ñuñoa, Santiago, Chile

Código Postal: 77 600 36

Tel: +56 2  2412 5999

 

Mail: info@netgroup.cl

  • LinkedIn Clean

© 2014 by Su - SOCIALANIMAL